This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free Shipping on All US Orders Over $25

~

Sign Up for Our Newsletter Below, and Get 10% Off on Your Next Order

~

Cancellation policy

Some products in our store may be offered as a Subscribe & Save subscription. This policy explains how subscriptions work and how you can change or cancel them. We do not currently offer pre-orders or try-before-you-buy purchases.

Subscriptions (Subscribe & Save)

When you purchase a subscription, you will receive repeat deliveries of the products you selected, based on the delivery frequency you choose at checkout. Your subscription automatically renews and continues until you cancel it.

Your payment method is stored securely by Shopify and its payment processors, and you will be charged for each delivery on its scheduled renewal date. We do not store your full card number.

Before you subscribe, the price, delivery frequency, and renewal terms are shown at checkout, and you will receive an order confirmation that includes these terms and how to cancel. We will also send you reminders before upcoming renewal orders.

Changing or Cancelling Your Subscription

You can change, skip, pause, or cancel your subscription at any time:

  • Online: through your subscription portal, using the link in any of your subscription emails or by logging into your account on our website
  • By email or phone: by contacting our Customer Service team (details below)

To avoid being charged for your next delivery, please cancel before your scheduled renewal date. Cancelling stops all future deliveries and charges; it does not affect orders that have already been processed.

Out-of-Stock Products

If a product in your subscription is out of stock when your renewal is due, we may skip that delivery and will let you know. You will not be charged for a skipped delivery. If you have already been charged and we cannot ship within our usual processing time, we will contact you, and you can choose to wait for the product or receive a full refund.

Refunds

Renewal orders that have already been processed are subject to our Return & Exchange Policy. If you were charged after cancelling, or charged in error, contact us and we will refund the charge.

Contact Us

  • Email: relief@chinagel.com
  • Phone: 847-364-0353
  • Business Hours: Monday–Friday, 8:30 AM – 4:30 PM CT (Chicago time)