Return & Exchange Policy

Overview

We are committed to providing high-quality products to our customers. While we do not currently offer refunds or exchanges, we take product quality concerns seriously and are dedicated to ensuring customer satisfaction.

Product Issues

If you experience any issues with your product, we encourage you to:

1. Contact our Customer Service team immediately
2. Provide your order and lot number
3. Describe the nature of the issue
4. Include photos if applicable

Our team will review your concern and work with you to address the situation appropriately.

How to Contact Us

For any product-related concerns, please reach out through the following channels:

• Email: relief@chinagel.com
• Phone: 800-898-4435
• Business Hours: Monday-Friday, 9:00 AM - 4:30 PM CST (Chicago Time Zone)

Important Notes

• All sales are final
• No refunds or exchanges are currently offered
• Product concerns will be addressed on a case-by-case basis by our Customer Service team
• Please inspect your order upon receipt and contact us immediately if you notice any issues

Damaged or Incorrect Items

In the rare event that you receive a damaged product or an item different from what you ordered, please contact our Customer Service team immediately. These situations will be reviewed individually, and our team will work with you to resolve the issue appropriately.