Shipping Policy
Domestic Shipping
Processing Time
All orders are processed within 1-2 business days. Orders are processed and shipped Monday through Friday, excluding federal holidays within the United States.
Shipping Options & Delivery Times
- Standard Shipping (over $25): 3-4 business days
- Economy Shipping: 5-8 business days
Free Shipping
We offer free domestic shipping on all orders over $25 through UPS/USPS economy shipping services.
Alternative Shopping Options
We currently do not offer expedited shipping. For faster delivery, we recommend:Â
- Using our store locator to find a retail location near you
- Checking Amazon, which may offer same-day or expedited shipping options
For additional shipping options, please contact our customer service team. Additional shipping fees may apply.Â
Order Tracking
Once your order is processed and shipped, you will receive an email containing:Â
- Shipment details
- Tracking number
- Direct link to the carrier's tracking site
To track your order, simply click the tracking number in your email. This will provide real-time updates from shipment to delivery.
International Shipping
Important Information
Due to regulatory requirements for medicinal products, we have shipping restrictions for certain countries. Some products may not be available for international shipping based on local regulations and our current registration status.Â
International Shipping Availability
To verify shipping availability to your country and get current shipping rates, please contact our customer service team (information below).
Customs & Import Fees
- All customs and import fees are the responsibility of the customer
- We cannot influence or modify these fees
- By law, we cannot declare lower invoice values or mark orders as gifts
Contact information
For any shipping-related inquiries, please reach out to us:Â
- Email: relief@chinagel.com
- Phone: 800-898-4435
- Business Hours: Monday-Friday, 9:00 AM - 4:30 PM CST (Chicago Time Zone)